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Terms & Conditions

Terms and Conditions

The Regimental Shop® is committed to your total satisfaction, and we should be delighted to receive emailed suggestions as to how we might improve our service to you.

Contact Details

The Regimental Shop
PO Box 463
Teddington
Middlesex
TW11 1BT
United Kingdom

Telephone: +44 (0) 845 459 1964
Email: office@regimentalshop.com

Making A Purchase

Purchasing could not be easier. Just browse our shop, click the items that you wish to buy (which deposits them in your “Shopping Cart) and click on “Proceed to Checkout”, where you will be asked for a few details to complete your order.

We accept payment by most major credit and debit cards. Prices are displayed in GBP (Sterling); but, if you are shopping from outside the UK, worry not: your credit/debit card company will simply convert the transaction into your own currency, once you have placed your order.

(Credit/Debit Card Security - When you place your order through our website, credit card numbers are encrypted using 128 bit encryption, and the process ensures that your card details are neither sent to our computer nor held in clear text on any website). Orders can also be placed by telephone or post. UK customers can also pay by cheque, drawn on a UK bank account, or a UK postal order, when ordering by post. We cannot accept Postal Orders or cheques, form outside the UK (although International Money Orders might be accepted where there is prior agreement).

Confirmation of your order shows that we have received your order. We will indicate acceptance of it, and hence that there is a contract between us, when we send you a sales receipt/invoice.

We only charge for an item when it is ready to ship.

By placing your order you are agreeing to accept the terms and conditions that appear on this page, and to subscribe to marketing information, such as news and offers, by email or post.

We reserve the right to refuse or cancel orders, at our sole discretion, without notice.

Shipping And Handling

Shipping within the UK is charged at a flat rate of £3.98, up to a shipping weight of 500g. Shipping to Europe and the Rest of World is charged according to the packed weight of your order (as are UK orders, where shipping weight exceeds 500g).

Delivery Times

The majority of orders will be despatched within 1 working day and almost all within two. We always use first-class post so delivery will normally be the day after despatch. Please phone us if an item is particularly urgent and we may be able to expedite things further. International orders are always sent by the fastest reasonably priced method - International Tracked and Signed - but can take longer. Again, please phone if you need a tracking number.

To assist expeditious delivery, the Post Office requires our customers to provide correct addresses and post codes and we cannot be reponsible for the consequences if postcodes or any other part of the address is absent or incorrect.

Customers ordering Customised/Bespoke Items or Wholesale/Bulk orders will be notified of the estimated time of despatch, shortly after placing their orders.

If your item is not in stock, we shall inform you, as soon as is practically possibly, of the estimated time of despatch; and, in the unlikely event that your order cannot be fulfilled within 28 days, the option of order cancellation will be offered.

All credit and debit cards are subjected to checks and authorisation by the card issuer. If the issuer of your credit or debit card refuses to authorise payment, we will not be liable for any resulting delay in delivery, or non-delivery. Tax Charges.

All prices on the Regimental Shop® website are inclusive of Value Added Tax (VAT) at the current UK rate. Please contact us for a refund if you are exempt from VAT for any reason.

Returns

If you are not completely satisfied with your purchase, please contact us to arrange return WITHIN seven (7) days of receipt of the relevant item. Unfortunately items which are specially prepared to order such as embroidered clothing and paracord bracelets cannot be returned unless we are at fault because they cannot be readily re-sold.

Returned items are your responsibility until we receive them (recorded post is advised) and MUST arrive with us in the original packaging and condition, suitable for resale. That being the case, and where the purchase has been made in good faith, refunds are available. Refunds are limited to the cost of the goods and postage if the product is faulty and to the cost of the goods only if the product is not faulty.

Privacy Policy

Data collected through this retail website site is only used for the purposes of completing your orders, and the only information disclosed to third-parties is that which enables delivery of your order.

The only Cookies deployed by this retail website are those used for tracking the contents of your “Shopping Cart” after you have chosen an item.

Ownership of rights

All rights, including copyright, in this website are owned by the The Regimental Shop® and any use of this website or its contents, including copying or storing it in whole or in part, is prohibited without the written permission of The Regimental Shop®. Modification, distribution or the re-posting of any element of this website, for whatever purpose, is prohibited.

Unauthorised use of a mark which is identical with, or similar to, our registered trade mark represents a trade mark infringement. Any use of our registered trade mark, without our consent, will be considered unauthorised. Our legal representatives are instructed to commence proceedings, in the event of such infringement.

Regimental Crests that are registered Trade Marks of the Secretary of State for Defence are used under licence.

Disclaimers

All reasonable care has been taken in the preparation of the content of this website, and all items are listed in good faith.The colours shown in product photos may vary slightly from actual colours, and we cannot guarantee that your monitor's display will accurately reflect the colour of the product on delivery.

To the extent permitted by applicable law, The Regimental Shop® disclaims all warranties as to the accuracy of the information contained on this website and will not be liable for any loss or damage arising from the use of information contained on this website.

The Regimental Shop® does not provide guarantees as to the website’s availability, its reliability, or as to its freedom from error, and reserves the right to alter the content of this website or to disable its use, wholly or in part, without advance notification.

The Regimental Shop® is not responsible for any content of any website that either has a link to this website, or is accessible through links on this website.

 

Law, jurisdiction and language

All aspects of this retail website and any contract resulting from usage of this website are governed by and construed in accordance with English Law, and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

These terms and conditions do not affect your legal rights.

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